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I am trying to add another collection to my xfinity cellular account. Except I wear't need to buy a cell phone from xfinity when I already possess one The iPhone 5s was on straight chat and is certainly unlocked right now. The xfinity bring your own phone site says the gadget may be suitable, but you have got to provide it into a shop. I delivered the telephone into the xfinity store (40 minute commute). The representative appears up the IMEI number and states the xfinity web site states the telephone is not really compatible and it must be an iPhone 6 or increased.
I obtain back house and look for the gadget design and transporter once again online and it states it may end up being compatible. I call xfinity customer services.
They mentioned they possess no method of assisting over the phone and I would have to get the phone into the shop. Think about my annoyance now. I probably should've started by stating I have become in IT for about 30 decades. I plan, install and configure federal government and business systems. I possess worked on several cellular systems over the years including cspire(formerly cellular south) and att. I understand how these networks and devices work. Simply because longer as the iPhone is usually unlocked and is certainly suitable to the system type(GSM, etc.) the telephone will work.
I had taken the SIM cards from my CSpire phone, placed it in the former straight talk Iphone, rebooted and had been able to make calls, entry web with no problem. So I understand the telephone is usually unlocked.
I then got the SIM card from my present xfinity mobile mobile phone (Samsung universe note s8)and positioned it in the straight chat iphone. Suppose what, it works. I was able to create phone calls and access data solutions. I informed the customer service rep on the telephone I had been capable to make the supposed incompatible cell phone function with my existing xfinity mobile SIM credit card. The customer service rep on the mobile phone says, go to the shop and show them it works when you put the xfinity SIM card in and maybe they can assist. Very first of all, the xfinty store rep states the program wouldn'capital t allow her move any more on the display and didn'testosterone levels know what to do.
If I can obtain a SIM credit card sent to me with a fresh number I can perform the sleep. The folks in the stores have quite little knowledge of how wireless networks work and can only tell you what the pc screen says. Xfinity portable should have got a method of accommodating their more experienced customers. I put on't need to proceed into a shop and hear some kid inform me what they think when I understand better. How can I obtain a SIM credit card with a fresh number sent to me ánd i will do the sleep? First away from, I was no specialist at this kind of things.My encounter making use of SIM credit cards in unlocked cell phones has ended up only with a 'pre-paid' type of provider abroad and in the Us all; go to shop, show Identification, buy SIM credit card and prepay phone usage.Isn't a carrier specific cellular data program more complex to arranged up and administér than a easy prepaid program strategy?Why can be it that whén you buy á cell phone from Apple you have got to choose a jar for Apple company to activate the phone. Perform they tweak iOS to carriers' specifications?
More BS from the xfinity store. I proceeded to go back to the shop today, showed them that the telephone was unlocked and will function with thé XM sim. Théy mentioned they have to contact their technology support but if the program says the cell phone is not really compatible they can't do anything about that. They contact tech assistance and offered them the info about the telephone. At initial tech support mentioned they don't understand why the phone displays up as incompatible, then the shop clerk questioned where the mobile phone emerged from. I could possess informed them anything since the mobile phone is certainly unlocked and not really linked to any provider.
I informed them it was a straight talk telephone and has been unlocked by straight talk. They after that said, oh, that's the problem. A right chat iPhone earned't function. It provides to be an ATT, Vérizon or T-MobiIe phone.
I mentioned the cell phone can be unlocked and not really tied to any company. Plus if you go to the XM BYOP web site it says an iPhone 5s from ATT is definitely not compatible. They nevertheless was adamant since it utilized to end up being straight chat it received't function. Even after I eliminated my XM sim, place it in the cell phone and known as my CSpire cell phone while I had been in the store. They nevertheless mentioned there is usually nothing at all they can do. I refuse to buy a mobile phone from XM that I already very own and I really hate getting fed BS from people who have no idea about cellular systems and products.
I still don't know why they are obsessed with the IMEI number of the phone when that provides nothing at all to do with the SIM credit card provisioning. You can provision a SIM card and issue a telephone number without knowing what cell phone it will be set up in. I can take any activated SIM cards and place it in any unlocked cell phone with the exact same dimension SIM card slot. Mainly because very long as the cell phone is able of functioning with the network protocols, it will function.
This is usually the kind of incompetence that will create me cancel everything and go back to pre-paid services. It't not really about the cash for mé it's abóut the freedom of selection. I take a trip a great deal and require the independence to purchase local services of the nations I'm in at the time and use my XM service when I'michael house. I have personal and business phones and need the flexibility to switch at will. If XM is certainly not capable of doing something simply because simple as provisioning a SIM cards ánd tying it tó my XM mobile phone account then probably they should not really be marketing BYOP services because they clearly are amateurs at provisioning mobile phones. Or they simply believe i'll fall for the Bull crap and buy a phone I wear't want.
If they can't get it together I'm gone. I'michael faithful to companies that take treatment of their clients. I'll pay more for the independence before I secure myself into a provider I can't make use of. Thanks for your response, but it's that type of response that's almost all frustrating. You state BYOD activations can become completed at the store and the only IPhone 5S phones you can stimulate are Verizon iPhonés. If you look at my prior posting, you'll see that I said the in-store individual and the technology support individual she was on the phone with mentioned they can't activate straight talk cell phones, but if I acquired an ATT, Vérizon or CSpire iphoné they would activate those.
Now you are saying only Verizon iPhone 5s cell phones can become turned on. It's these sporadic answers from the “experts” that make the whole experience not worth it.
There are BYOD programs that will simply provide you an turned on SIM card and tie up it to your accounts. If what you're saying is accurate then i'll under no circumstances make use of the various other XM ranges I possess on my accounts because the just method I can use them is definitely to buy another overpriced telephone from XM or discover another iPhone that was on Verizon. Whát's the point of advertising BYOD? At a least, if you clearly state on your BYOD site that the iphone must end up being Verizon I believe your customers will value it. They gained't waste time going into a shop just to end up being told that their type of cell phone is not really compatible, when your site says it may end up being. Or will be that the plan? Bait them into the shop and say, “your telephone earned't work but you cán buy one óf ours while yóu're also right here.” This company design will not really attract the younger clients you will require for lengthy term company.
If you can't provide those providers and flexibility the more youthful wireless customers are used to, they will not really sign up for your provider. Either way it's not really looking great for XM and I actually. I'm better off buying a SIM credit card from the other BYOD companies who also are usually ‘piggy backing' on the big 4 systems and making use of my existing phones.Wake up Xfinity. Your cable model will be outdated. Right now your fresh mobile services is not customer helpful or lasting. Consult ATT, they are hemmoraging clients.
You possess to know people are usually moving away from provider locked cell phones and purchasing unlocked gadgets and purchasing SIMs from different providers. Possibly why you are usually tests a BYOD plan. But you are usually going to drop a lot of clients if you ignore the requirements of the customer and the styles of the real entire world. I appreciate the fact that you do not state that right talk iPhones “wón't wórk” with thé XM mobile SIM card. I've already tested that they will. You just state that XM will just “accept” the Vérizon iPhone 5s. That means this is definitely by selection not credited to any technology or restriction on the gadget.
Funny issue about, in aIl of your BY0D offers, I don't notice that pointed out anyplace. You basically say bring in an “eligible' cell phone to the store, when you know no a single wants to proceed into the shop to have got a SIM cards provisioned. I also put on't observe anywhere you define the “eligible' cell phone. No where is usually it talked about that any iPhone design offers to be a former Verizon phone. Everything XM tells you about thé 'incompatability' of iPhoné 7 and upward is total business BS.
I've been recently told my Verizon and ATT cell phone cannot become turned. But I can change sim credit cards, reboot, accept the jar setting adjustments, and l'm off tó the events. I've done this even more occasions than you can visualize. Apple isn'testosterone levels going to make a special phone for XM. As a matter of truth, they are all mix suitable which is certainly why you can choose a service provider when buying a telephone directly from Apple.
They put on't obtain a specific phone. It has to perform with the details on the SlM. Anyone that understands anything about the inner operation of an iPhone can number this out. The organization simply wants you to buy a telephone from them.
They know the majority of customers coming to them have got an iPhone 7 or increased. They off er a $45 unlimited plan for your phone. You are going to have to buy oné from them tó obtain that offer. Its simply company. Crappy, BS company. That's the Comcast way, even though. It'beds more essential to screw the client than to enable the buyer 'suffer'.
Aware of the reality that there are usually still several clients who choose pocket sized cell phones over massive phablets, Apple still facilitates the iPhone 5S. Despite of becoming a compact, cheap and very old handset, the iPhone 5S is certainly a pretty capable device that beat many recently released mid-range smartphones today.
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